Support
Contact us
Email support@composewithme.com. We aim to reply within 72 hours. Writing from your account's email address helps us find your account. Please don't send your password.
If you're signed in, you can also send us a message from the app.
Signing in
- Forgot your password? On the sign-in page, choose Forgot password? and we'll email you a reset link.
- Lost the phone with your authenticator app? Email support@composewithme.com from your account's email address and we'll help you back in.
- Can't create an account? Compose with Me is available in the United States and its territories. New accounts can't be created from other countries.
Manage or cancel a subscription
Where you manage your plan depends on where you bought it:
- On our website: sign in and open Settings › Manage Billing, or sign in to billing with the email address you paid with. A parent who paid through an emailed link uses that same billing sign-in.
- In the Android app (Google Play): open Google Play subscriptions, signed in to the Google account that bought it.
- In the iPhone or iPad app (App Store): open the Settings app, tap your name, then Subscriptions, or open App Store subscriptions.
Deleting your Compose with Me account cancels a subscription bought on our website. It does not cancel a Google Play or App Store subscription: cancel those in Google Play or the App Store.
Refunds
- Bought on our website: email support@composewithme.com.
- Bought through Google Play: Google handles the refund under Google Play's refund policies.
- Bought through the App Store: only Apple can refund it. Request one at reportaproblem.apple.com.
Our full refund policy, including purchases a child made without permission, is in the Terms of Use.
Your data
- Download a copy: sign in and open Settings › Download My Data.
- Delete your account: see Delete your account & data, which also explains how to ask us by email if you can't sign in.
Parents and students
How accounts for children under 13 work, what we collect and how to review or delete it is in the Parent Notice.
Report a problem with content
In a studio, use the Report button. You can also email support@composewithme.com with the studio name and what you saw.